RETURN POLICY

IF, FOR ANY REASON YOU ARE NOT SATISFIED WITH AN ORDER, THE ITEMS CAN BE RETURNED FOR FREE WITHIN 14 DAYS OF THE ORDER’S DELIVERY DATE.

YOU CAN EASILY DO IT IN A FEW SIMPLE STEPS:

  • CONTACT LE SIU CUSTOMER SERVICE AT customerservice@le-siu.com AND REQUEST A RETURN AUTHORIZATION, QUOTING ORDER NUMBER, ITEM MODEL AND PICK-UP ADDRESS.

  • TOGETHER WITH THE RETURN AUTHORIZATION YOU WILL GET A PRE-FILLED WAYBILL (DHL OR UPS) TO BE PRINTED AND TO BE ATTACHED TO THE PACKAGE.

  • CONTACT THE TOLL FREE HOTLINE OF THE DESIGNATED COURIER WITHIN 7 DAYS FROM OUR RETURN AUTHORIZATION TO BOOK PICKUP DATE AND TIME.

  • AS SOON AS OUR WAREHOUSE WILL HAVE RECEIVED , CHECKED AND ACCEPTED THE RETURNED ITEMS, LE SIU WILL PROCESS THE REFUNDS.

  • REFUNDS WILL BE ISSUED IN THE SAME CURRENCY AND TO THE ORIGINAL ACCOUNT USED FOR THE PURCHASE.

  • DEPENDING ON THE ORIGINAL PAYMENT METHOD USED, REFUNDS WILL BE CREDITED TO YOUR ACCOUNT ROUGHLY WITHIN 2 UP TO 10 WORKING DAYS.

  • FOR MORE DETAILS AND INFORMATION ABOUT OUR RETURN AND REFUNDS POLICY, PLEASE CLICK HERE

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