All our orders are shipped through our warehouse in Italy. All deliveries to Germany are handled by DHL or UPS. All shipments that are sent by LE SIU Srl are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please note that if your order is composed of a pre-order item and an available item, for your convenience we will ship the in-stock item first. The pre-order item will be sent separately as soon as it arrives to our warehouse.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING RATES AND DELIVERY TIME
Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 24 hours (orders accepted before 4pm CET will be dispatched the same day). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard and Express.
We offer the following shipping options:
|Country||Shipping Method||Shipping Costs||Delivery Time|
|Italy||DHL Express||5,90 Eur||1-2 days|
|Italy||UPS Standard||4,90 Eur||2-4 days|
|Europe||DHL Express||12,90 Eur||1-2 days|
|USA||DHL Express||19,90 Eur||2-3 days|
We do not ship to following countries:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland.
For countries that apply customs clearance costs, we specify that the costs are borne by the customer.
IMPORTANT DELIVERY INFORMATION
We recommend that you consider the following information:
All orders require a signature upon receipt
We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address
The courier does not deliver to P.O. Boxes or use General Delivery
The courier does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.
WHEN DO WE DELIVER?
Our Online Store ships worldwide, delivering 9am-5pm, Monday to Friday.
The courier does not deliver on festive or pre-festive days.
From time to time, we run free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
FIRST TIME ORDERS
For your security, please be aware that first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
TRACKING YOUR ORDER
You can check the current status of your shipment by signing into your account and visiting the ‘Orders’ section.
HOW TO RECEIVE YOUR ORDER
When the courier delivers the order, the client should verify:
– that the package is intact, isn’t damaged or wet, that the tape is intact and hasn’t been tampered with, and that it generally conforms to the normal standards of a package
– that the number of boxes listed on the waybill corresponds with the number delivered
Any disputes must be brought to the courier’s attention immediately. If no disputes are raised, the order will be considered accepted.
If, upon receipt the box(es) appears damaged or tampered with, you must:
– make a claim: the shipment must be accepted, however, prior to signing for it, the client should write “I accept with reservations”. This will enable the client, once the delivery has been opened and any damage has been confirmed, to receive immediate compensation.
– express concern to the courier that the package has been tampered with: refuse delivery due to tampering.
If the client does not follow these directives, the order will be considered accepted as is.