According to the EU regulations for e-commerce, the Client (who purchases the goods as a private person, without his/her own VAT number) has the right to renounce the contract for any reason, without providing explanations within 14 working days from receipt of the goods. The Client can do this by sending a written notice to the Company (customerservice@le-siu.com), specifying the product identification and client data (Client, address, product model, Client code, purchase date). Once the Company receives this written notice, the Company’s customer service will contact the Client with instructions for the return of the goods, including an authorization number.

The Client shall return the goods within 10 days from the sending of authorization code by the Company, with the authorization code clearly visible on the outside of the parcel. No return will be accepted without the return authorization number.

The Client shall arrange the collection with the couriers DHL or UPS and the relating expenses must be paid by the Client. The goods return shipping will stay under the Client’s responsibility until we have received the goods at our warehouse.

The following terms also apply to returns: all the goods must be returned in perfect condition, must be complete, and shall not show usage signs.

We will not accept any goods returned if:

  • the product is damaged due to the return transport
  • the product shows obvious usage signs
  • the product lacks essential elements, such as accessories, components, labels, etc.

After examining the product and verifying that the return conditions are valid, the Company will refund the full amount of the product (except for the shipping expenses) to the Client within 14 days from the receipt of the goods at our warehouse, using the same payment method as used by the Client (credit card, bank transfer, etc.) for the purchase.

Should the returned goods be damaged during return transport, the Company will notice the Client (within 10 days from the receipt of the return at our warehouse), in order to enable the Client to claim compensation for the damages from the courier, aiming at receiving a refund (if insured). By presenting the related and valid notification and correspondence to the Company, the goods will be made available to the Client for its return and the Company will simultaneously cancel the original return request.

If the product is either faulty or doesn’t correspond to the ordered one, then the purchase cost, as well as the return shipping cost and the initial shipping cost will be refunded. The Client cannot return products showing damage or tampering signs passing them off as flaws, such as, for example:

  • normal use signs
  • improper use sings
  • product tampering
  • extreme or stress use done by the Client

Should the product get lost during the return transport, we will not grant any refund.

The Client shall verify the wholeness of the received product by promptly notifying us contingent faults of the item (customerservice@le-siu.com).

The right of withdrawal isn’t valid on customised products made by the LE SIU Srl upon the Client’s request.

PRODUCT ISSUE

If the article received presents any defects, please contact our customer service directly before sending the item back in order to provide you with a most viable solution.

To assist you best, please include in your message the following information:

1.Order Number

2.Brief description of the defect and how it did appear

3.Some photos of the shoes, sole and area in question

For further queries contact one of our Customer Service Representatives at customerservice@le-siu.com

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